Privacy Policy - Hi Ya Exchange

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Last Updated: August 23, 2024

1. Introduction

Welcome to Hi-Ya.com.au (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Hi-Ya.com.au (the “Site”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the data controller is:

Hi-Ya Exchange

Ramsay@hi-ya.com.au

3. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, email address, phone number, and any other information you provide when contacting us.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Data

We use the information we collect for the following purposes:

To Provide and Manage Our Services: Including processing transactions, managing your account, and providing customer support.
To Improve Our Website: By understanding how you use our Site and analyzing usage patterns.
To Communicate with You: Sending you updates, newsletters, and promotional materials, subject to your preferences and consent.
To Comply with Legal Obligations: Such as fulfilling contractual obligations, complying with legal requirements, and resolving disputes.

5. Legal Basis for Processing

Under GDPR, we process personal data on the following legal bases:

Consent: When you have given us consent to process your data for specific purposes.
Contractual Necessity: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract.
Legal Obligation: When processing is necessary to comply with a legal obligation.
Legitimate Interests: When processing is necessary for our legitimate interests, provided that such interests are not overridden by your rights and interests.

6. Data Sharing and Disclosure

We may share your personal data with:

Service Providers: Third parties who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
Legal Authorities: If required by law, or to respond to valid requests by public authorities.
Business Transfers: In connection with a merger, acquisition, or sale of assets, provided that the receiving entity agrees to handle your personal data in accordance with this Privacy Policy.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside of Australia that may not have the same data protection laws as your country. We will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under GDPR, you have the following rights:

Access: To request access to your personal data and obtain a copy.
Rectification: To request correction of inaccurate or incomplete data.
Erasure: To request the deletion of your personal data, subject to certain conditions.
Restriction: To request the restriction of processing under certain conditions.
Portability: To request the transfer of your personal data to another organization or directly to you, where technically feasible.
Objection: To object to the processing of your personal data for certain purposes.
Withdraw Consent: To withdraw your consent at any time where we rely on your consent to process your data.

To exercise any of these rights, please contact us using the details provided in the “Data Controller” section.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can control the use of cookies through your browser settings. For more detailed information, please refer to our Cookie Policy [insert link to Cookie Policy].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hi-Ya Exchange

Ramsay@hi-ya.com.au